Privacy Policy

Last updated: 1 January 2026

thehideandseek ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thehideandseek.at.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out the contact form on our website
• Subscribe to our newsletter
• Book a tour or request a quote
• Communicate with us via email or phone

This information may include your name, email address, phone number, postal address, and tour preferences.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process tour bookings and payments
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations under Austrian and EU law

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Consent: When you opt in to receive marketing communications
• Contractual necessity: When processing is required to fulfil a booking
• Legitimate interest: For improving our services and website security
• Legal obligation: When required by Austrian or EU law

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Tour operators and accommodation providers necessary to fulfil your booking
• Payment processors for secure transaction handling
• Austrian authorities when required by law

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by Austrian law (e.g., 7-year retention for tax records under the Bundesabgabenordnung).

6. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde)

7. Cookies

Our website uses cookies. For detailed information, please refer to our Cookie Policy.

8. Contact

For any privacy-related questions, please contact us at:

thehideandseek
Schottengasse 6-8, 1010 Wien, Austria
Email: info@thehideandseek.com
Phone: +43 1 515660